IT Technician

Reports to

Systems Administrator

Supervisory Responsibilities

None

Job Description

The IT Technician at PWI provides hands-on technical support to ensure our systems, devices, and users can work efficiently and securely. This role focuses on day-to-day troubleshooting, end-user support, and assisting with core IT infrastructure needs across office and production environments. The IT Technician works independently on routine issues and escalates higher-impact changes or complex matters to the Systems Administrator as needed.

Responsibilities

• Provide day-to-day technical support for computers, software, and IT equipment.
• Support Windows systems and assist with Active Directory user management.
• Troubleshoot basic network and connectivity issues.
• Deploy, maintain, and track IT hardware and peripherals.
• Assist with IT projects, documentation, and inventory.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Character

• Service-oriented with a helpful, professional demeanor
• Detail-oriented and organized
• Dependable and responsive
• Problem solver with strong follow-through
• Able to communicate clearly with both technical and non-technical users

Education or Experience

• 3+ years of experience in an IT support or technician role
• Strong experience supporting Windows operating systems
• Working knowledge of Active Directory
• Solid understanding of basic networking concepts
• Experience supporting users in a fast-paced environment

Certificates, Licenses, Registrations

• CompTIA A+ certification is a plus, but not required

Other Skills & Abilities

• Proficient with Microsoft-based environments
• Strong troubleshooting skills within Windows OS
• Comfortable supporting business software and end-user devices

Physical Abilities

• Regularly required to sit, stand, walk, and use a computer
• Occasionally required to lift, carry, or move IT equipment up to 25 lbs
• May be required to walk through the office and production areas to provide support
• Vision requirements include close vision for computer work and troubleshooting

Cognitive and Communication Abilities

• Able to diagnose problems and apply logical troubleshooting steps
• Able to communicate technical information clearly in verbal and written form
• Able to follow written, oral, or diagram-based instructions
• Able to prioritize tasks and manage multiple requests effectively
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or blueprint form.

Location

• Willing to work on-site at PWI in Nappanee, Indiana
• Travel is possible on occasion, but rare

Job Details and Benefits

• Positive work environment where culture and Core Values are the highest priority
• Full-Time status with consistent overtime
• Normal hours of 7am – 4pm
• Paid time off, with up to 3 weeks paid vacation with tenure
• 401k retirement plan with up to 4% company match
• Employer-sponsored individual health insurance, with options for dental and vision
• Health reimbursement account (HRA)
• Wellness Reimbursement
• Paid birthdays off and 7-years employed all-inclusive vacation package

 

QUESTIONS?

Contact:

Austin Beachy | Human Resources Director

Email: [email protected]

Phone: (574) 646-2015