Service Technician

Job Summary

As a Service Technician at PWI, you will perform on-site repairs, maintenance, and inspections for customer equipment while managing your vehicle and tools. Your responsibilities include troubleshooting mechanical and electrical issues, communicating with customers, and documenting all work in company systems. By ensuring timely and efficient service, you will help maintain PWI’s reputation for exceptional customer support.

Key Responsibilities

• Diagnose and repair mechanical, electrical, and fabrication issues at customer locations.
• Communicate with customers and confirm job completion.
• Document service details, parts, and inspections in the portal.
• Maintain tools, vehicle, and parts inventory for service readiness.

To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or
ability required with training available as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education or Experience

• Experience in industrial mechanical and electrical maintenance: 2+ years (preferred)
• Experienced troubleshooting industrial electrical – low voltage thru 3 phases: 2+ years (Preferred)
• Experience with VFD’s is a plus.
• Experience with PLC’s and relay logic (Preferred)

Certificates, Licenses, Registrations

• Possess or able to obtain hoist inspector certification
• Must have a valid driver’s license with good record and able to be insured by PWI

Other Skills & Abilities

• Able to pass a drug test and background check
• Able to use basic hand tools (screwdrivers, wire cutters, etc.)
• Basic MIG welding experience is a plus
• Experience using a tablet for web browsing and use of Microsoft Office and Excel

Physical Abilities

• While performing the duties of this job, the employee is regularly required to stand,
  walk, climb, stoop, kneel, crouch, reach and use hands and fingers to handle or free
  objects.
• The use of common hand tools and occasionally sharp tools are involved.
• Must be comfortable working at heights, in different conditions and environments.
• The employee frequently is required to talk, hear, and communicate with other
  employees both in person and while using a telephone.
• The employee must be able to move and/or lift objects up to 50 pounds often.
• Specific vision abilities required by this job include close vision, distance vision,
  color vision, peripheral vision, and depth perception.

Cognitive and Communication Abilities

• Able to perform basic math using money, weight, and distance measurements.
• Able to communicate and present information in one-on-one and small group situations to customers, clients, and other employees in both verbal and written
  forms of English.
• Ability to apply commonsense understanding to carry out instructions furnished in
  written, oral, or blueprint form.

Location

• Willing to work on-site at PWI in Nappanee, Indiana
• Willingness to occasionally travel overnight or out of state.

Key Benefits

• Positive work environment where culture and Core Values are highest priority
• Full-Time status with regular overtime
• Hourly bonus structure with per diem and regular travel bonuses.
• Provided truck and tools for work from PWI to job locations.
• Paid time off, with up to 3 weeks paid vacation with tenure
• 401k retirement plan with up to 4% company match
• Employer-sponsored individual health insurance, with options for dental and vision
• Health reimbursement account (HRA) $4000-$6000 available annually
• Wellness Reimbursement
• Paid birthdays off and a 7-year employed all-inclusive vacation package
• Training provided as needed for ongoing skill development