Malfunctioning equipment slows your production and costs you money in the long run. Waiting to hear back from other service companies for days, weeks, or even months at a time is aggravating. You also can't risk some parts being overlooked and missed. You don't have time or money to waste.
We want your production to operate smoothly.
CMCO Certified Crane & Hoist Technicians
500+ Overhead Cranes Produced Since 2020
Able to Repair All Brands and Models
Our Customer Service Manager will call you in 1 hour during normal business hours (Mon-Fri; 5AM - 3PM).
Our technicians will come out to your location the same day. If a repair is not possible, they will install a loaner hoist to keep your production running. We will stay in constant communication with you on our progress.
Your production will be back up and running. We will continue to be available for continued inspections and service in the future so you can reduce downtime.
Here are some common questions asked by customers. If your question hasn't been answered, send us a message.
We service, inspect, and repair most brands and models of cranes and hoists.
The average hoist repair usually costs around $1,000.
In the majority of cases, yes. We will work with you on getting your issue resolved as soon as possible.
PWI's service area is a 2 hour radius (about 100 miles) from Nappanee.
For locations outside of that area, we work with Hoist & Crane Service Group who can service your hoist or crane.
Getting your production up and running quickly is our top priority. After you call or submit a service request, you can expect to hear back from our Customer Service Manager in 1 hour. After that, he will diagnose your problem and send out a service technician the same day if possible.
You won't have to worry about us not communicating or forgetting about you. We treat big and small companies with the same urgency and respect that they deserve.
We service and repair:
We inspect all products, except:
Limit switches can move if the chain is constantly run all the way up to the top. In order to avoid this, don't run the chain all the way to the top.
The most often case is that the batteries are dead. To get the most out of your battery life, make sure to turn off the transmitter when not in use.
The first thing we check is if there is a loose wire in the pendant or in the hoist. This is usually the result of pulling the hoist by the pendant cable, rather than the chain. To make sure your pendant cable lasts for a long time, only move the hoist by its chain.
It's usually the limit switch. Manually move the toggle up and down a few times and it should start working again.