Crane Service, Inspections & Repairs

Get your crane and hoist system serviced so you can keep production running.

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We provide service for Northern Indiana, Eastern Chicago, and Lower Michigan.
For national customers, we have trusted partners to perform on-site service.

1 Hour Response

After submitting your request, you will hear back from us within 1 hour. (During normal business hours: 5AM — 2:30PM EST)

Direct Contact

You will receive the personal cell phone number of our Customer Service Manager so you can get your issue resolved quickly.

Easy to Read Reports

You will receive an initial inspection report with details and pictures. A final inspection report will be created after service has been completed.

Don't let breakdowns slow you down.

Malfunctioning equipment slows your production and costs you money in the long run. Waiting to hear back from other service companies for days, weeks, or even months at a time is aggravating. You also can't risk some parts being overlooked and missed. You don't have time or money to waste.

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Frustrated Industrial Worker

Crane & Hoist Services Available

No matter what services you need — PWI will take care of you.
Servicing Hoist

Service & Repairs

PWI has CMCO certified technicians available for on-site service for your overhead crane and hoist. PWI can service and repair most brands or models of crane and hoist.
Repair Center

Inspections

PWI can service and inspect overhead cranes, hoists, work platforms, load arrestors, lifters, decoilers, and more. 
Parts Distributor

Loaners and Parts

PWI can get parts for most brands or models of cranes, hoists, radio systems, and more. We also have loaner hoists available for certain applications, while your equipment is being repaired.
PWI Customer Service

Customer Support

For problems you can handle, but need some extra help — you can talk with our Customer Support Team who will help you solve your problem.
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Our Service Team

Josh Casper Office

Josh Casper

Customer Service Manager
Brandon Laskowski Office

Brandon Laskowski

Shipping & Receiving Manager
Pat Kelley

Pat Kelley

Tech Support Manager

We care about your bottom line.

We want your production to operate smoothly.

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CMCO Certified Crane & Hoist Technicians

500+ Overhead Cranes Produced Since 2020

Able to Repair All Brands and Models

Our Customers

Rivian Logo
Auto Manufacturer
Schneider Electric Logo
Manufacturer
Parker Logo
Technology
Yamaha Logo Web
Auto Manufacturer

How It Works

Getting your production back up and running is easy.

1. Fill Out Service Request Form

Our Customer Service Manager will call you in 1 hour during normal business hours (Mon-Fri; 5AM - 3PM).  

Request Service

2. Receive Service or Repair

Our technicians will come out to your location the same day. If a repair is not possible, they will install a loaner hoist to keep your production running. We will stay in constant communication with you on our progress. 

3. Get Back to Work

Your production will be back up and running. We will continue to be available for continued inspections and service in the future so you can reduce downtime. 

Free Quote

Why Choose PWI to Service Your Crane?

Your company is far too valuable to experience downtime. You don't have time to waste waiting for weeks for someone to come fix your crane. You also shouldn't try to fix it yourself when you're in over your head. You run the risk of having even more delays and repairs if you try to do it yourself and don't know what you're doing.

You need someone who has experience and does things right the first time. You will have peace of mind that we will get your company up and running as soon as possible. We also offer "loaner" hoists if your hoist problem can't be fixed quickly.

PWI will take care of all of your service, inspection, and maintenance needs. It doesn't matter your company size — we will treat you with the urgency and respect that you deserve. We also diagnose and offer suggestions for future problems that may occur. You will have reduced downtime and smooth operation.

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Advanced Industrial Solutions

I have worked in the service and support environment for more than 25 years and I understand the challenges of this world. I am continually impressed with the high level of customer support PWI has provided after the sale.

Scott McComas

 Advanced Industrial Devices

Frequently Asked Questions

Here are some common questions asked by customers. If your question hasn't been answered, send us a message.

We service, inspect, and repair most brands and models of cranes and hoists.

The average hoist repair usually costs around $1,000.

In the majority of cases, yes. We will work with you on getting your issue resolved as soon as possible.

PWI's service area is a 2 hour radius (about 100 miles) from Nappanee.

For locations outside of that area, we work with Hoist & Crane Service Group who can service your hoist or crane.

Getting your production up and running quickly is our top priority. After you call or submit a service request, you can expect to hear back from our Customer Service Manager in 1 hour. After that, he will diagnose your problem and send out a service technician the same day if possible.

You won't have to worry about us not communicating or forgetting about you. We treat big and small companies with the same urgency and respect that they deserve.

We service and repair:

  • Overhead Cranes
  • Hoists
  • Gantry Cranes
  • Jib Cranes
  • Workstation Cranes
  • Work Platforms
  • Load Arrestors
  • Frame Rotators
  • Decking Lifters
  • Anver Lifter
  • Decoilers

We inspect all products, except:

  • Frame Rotator
  • Decoilers

Limit switches can move if the chain is constantly run all the way up to the top. In order to avoid this, don't run the chain all the way to the top.

The most often case is that the batteries are dead. To get the most out of your battery life, make sure to turn off the transmitter when not in use.

The first thing we check is if there is a loose wire in the pendant or in the hoist. This is usually the result of pulling the hoist by the pendant cable, rather than the chain. To make sure your pendant cable lasts for a long time, only move the hoist by its chain.

It's usually the limit switch. Manually move the toggle up and down a few times and it should start working again.

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